Terms of service

Last Updated: January 25, 2026

Welcome to OneShelf.pk (the β€œSite”). These Terms of Service (β€œTerms”) govern your use of our website and services, including purchases made through our store. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Use of the Site

You agree to use this Site only for lawful purposes. You must not use the Site:

  • For fraudulent or unlawful activities

  • To violate any local, national, or international laws

  • To send unsolicited promotions or spam

  • To interfere with the security or operation of the Site

We reserve the right to suspend or terminate access if we suspect unauthorized, fraudulent, or illegal activity.

2. Product Availability & Pricing

All products are subject to availability. We may change or discontinue products at any time without notice. Prices are listed in Pakistani Rupees (PKR) and may change without notice.

We try to ensure all product and price information is accurate, but errors may occur. If an error is found, we reserve the right to cancel or refuse an order.

3. Orders & Payment

By placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for reasons including availability, incorrect information, or suspected fraud.

Payments are processed through secure third-party payment gateways. We do not store your card details.

4. Shipping & Delivery

We aim to dispatch orders quickly. Delivery times may vary due to location, courier delays, or external factors. Once the parcel is handed to the courier, OneShelf.pk is not responsible for delays, loss, or damage during transit.

5. Returns & Replacements

We do not offer refunds or store credit. We only provide replacements for items that are damaged, defective, or incorrect, in accordance with our Return & Replacement Policy. Customers are responsible for return shipping costs.

6. Intellectual Property

All content on this Site β€” including text, images, logos, graphics, and product descriptions β€” is the property of OneShelf.pk and is protected by intellectual property laws. You may not copy, reproduce, or use any content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, OneShelf.pk is not liable for any direct or indirect damages resulting from your use of the Site, including loss of profits, data, or business.

8. Indemnification

You agree to indemnify and hold OneShelf.pk harmless from any claims, losses, or damages arising from your use of the Site or violation of these Terms.

9. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page. Your continued use of the Site means you accept the updated Terms.

10. Governing Law

These Terms are governed by the laws of Pakistan. All disputes shall be handled in the courts of Lahore.

11. Contact Us

For questions regarding these Terms:

πŸ“§ oneshelfofficial@gmail.com
πŸ“ž +923-258188931
πŸ“ Johar Town, Lahore 54000, Pakistan